Is Back Market legit?

Is Back Market legit?

Short answer: Yep. Long answer: Definitely. 

We’ve been around since 2014. Since then, we’ve been testing and perfecting our marketplace to make it what it is today. From our curation of the best better-than-new tech under the sun, our stellar customer service, and our sustainability, we’re always looking to make Back Market better.

That comes down to the tech we list on our marketplace as well. We enforce a rigorous quality charter and have higher quality standards than comparable platforms, like Amazon. The devices sold on Back Market are checked against 25 different metrics. 

Plus, our seller support team works directly (like first-name basis, got you on speed dial directly) with our sellers to ensure that you get the quality you deserve. And when that doesn’t happen, our in-house customer service team steps in to handle returns, refunds, or any other issues you might have, 6 days a week. You’ll talk to a real person that works for Back Market to solve your issue.

Third-party reviews of Back Market

You don’t need to take our word for it — take everyone else’s, too. We know when you’re making a big purchase that it’s important to make a choice supported by independent research. We’ve been reviewed by independent third parties from popular YouTubers to the good ol’ news media. 

Here are some examples:

• iMore decides if Back Market is legit

• The Inventory investigates if Back Market is legit

• Make Use Of reviews Back Market as a company

• 4.3 out of 5 stars on 10,000+ reviews on Trust Pilot

• Personal Back Market experience on Honest Brand Reviews

• Niche Pursuits explores Back Market deals

Here's some additional info from the Wall Street Journal about how the refurbishment process works. You'll catch us at the 3 minute mark.

Read reviews from real customers

In case you missed it, we’ve got a whole customer review page. You can even browse reviews by the device. We’ve put a couple here to show you what you’re working with.

Fred P. Review of MacBook Pro Purchase

Alexis A. Review of MacBook Air Purchase

Robert R. Review of Samsung Galaxy S21+ Purchase

Mia D. Review of Apple iPhone 11

How to check seller reviews

As a marketplace for premium refurbished tech, we want to make sure you’re able to make the most informed choice when choosing tech you want to buy. That includes taking into account seller reviews. Once our search algorithm finds your best-fit device, you can review the seller’s individual reviews and ratings.

 All you have to do is click on the seller’s name, which you can find underneath the device specs and FAQ on the listing:

From there, you can see the seller’s customer satisfaction score, how long the seller has been on our platform, their bio, and all of their current listings.

Still wondering if we’re the real deal? Take us for a spin to see for yourself. If you’re not satisfied with your purchase you have 30 days to change your mind for a full refund — for whatever reason. All purchases come with a free 1-year warranty and free standard shipping.

Our work to prevent e-waste

When you choose refurbished tech, you’re shrinking your own environmental print, stopping the creation of e-waste, and doing your part for the planet. That’s why we started this whole shebang. We know that making refurbished tech safe, reliable, and better than new is how we'll get human nature to help mother nature. 

Pretty neat, huh?