Customer reviews for Refurbished Headphones & Earbuds

The refurbished Sony WH-1000XM5 headphones exceeded my expectations! The sound quality is exceptional, with rich bass and crisp highs, and the noise-canceling is second to none. They look and feel brand new, with no signs of previous use. The comfort and battery life make them perfect for long listening sessions. Highly recommend—worth every penny! Only issue is it arrived 4 days later than what was expected.

Headphones came in perfect condition and working extremely well from virtually every aspect. Only issue is I can’t use the find my app with them. I get a response saying some parts are not findable. (There’s a mix of parts likely from other AirPods 4 models when they refurbished it) so I can’t use that. But everything else is great. Don’t regret my purchase.

They work great, but they came in dirty. I know they are used but being refurbished I expected that they would at least clean them, but they were covered in oil and the inside foam of one of the earphones had white stuff on it. Used stuff can come in dirty, but part of the refurbishing process is normally cleaning, part of why it is labeled as "refurbished". They came in their original box with the aux cord, but no charger, which isn't a huge deal.

I love buying refurbished! Ease the burden for our beautiful planet :) So as long as the product functions as expected, I'm happy - and these headphones work just like new! As far as the headphones themselves, they aren't the BEST by any means. They are not quite noise cancelling, and sound engineering isn't as nuanced as I'd ideally like, so can be hard to hear details when I'm DJing, but at my level it gets the job done. 4/5 for the product, 5/5 for BackMarket!!

The ear buds are wonderful!! The hook helps because my other in-ear earbuds kept falling out. I'm super satisfied and also VERY happy to have been able to buy refurbished, there is too much electronic waste.

First of all, shipping was real fast! Arrived in a box (the box wasn’t super clean but I really didn’t mind), a cover and a charging cord. The headphones are perfect, no scratch whatsoever, I can’t even tell they’re refurbished. No connectivity issues. So so worth it!

The headphones are phenomenal. They sound incredible, they’re in ridiculously good shape, the charging box is even in great condition, and they came with a few different earbud options, one of which I hadn’t seen before and fits my apparently weird shaped ear holes perfectly! The headphones came a day early so that’s a plus. Honestly, I’m really happy with my purchase and with BM. I know the idea of selling refurbished isn’t new but BM makes this whole thing feel so much less sketchy, everything is well priced or you can find a price that works for your budget, and their marketing is on point. I’ll be coming back for future needs.

Back Market rocks... we sorely need businesses like this that refurbish and redistribute all the perfectly good products we have available. Incredible communication and quick turn around - and this farmer appreciates the savings on their tech. Thanks, y'all.

I recently purchased a refurbished pair of headphones (excellent), and I am thoroughly impressed! The quality is exceptional, indistinguishable from a brand-new pair. The shipping was incredibly fast, and the packaging was secure and neat. Overall, a fantastic purchase experience. Highly recommended!