Customer reviews for Refurbished iPhone 11 series

The purchase was super easy, shipping was fast and arrived before Christmas. Phone wasn’t pristine by any means, but being a used refurbished phone, it was in great shape. The only reason I am giving 4 stars, is when I started to set up the phone (copied from my daughters phone since it was a gift for her) there was a message that popped up that said something like “Display can’t be verified by Apple” (maybe different verbiage). It still works fine but it was repaired with non Apple parts and I really don’t care about that.my problem was that I had to read the FAQ’s to find out what it meant. If it’s in the fine print somewhere the. I must have missed it. Overall, great purchase and will most likely purchase from BackMarket in the future.

I haven't carried an iPhone for years and never a personal (vs work-issued) one, though I've bought them for family members. I just got my first set of hearing aids and had trouble pairing them with my android phones, so iPhone for the win! Worked like a charm. It arrived in very good condition (it was not explicit that it was refurbished but given the value pricing and age of the model it was more or less assumed), on the expected date and works perfectly. My only complaint is that when bought knew I understand they come with earbuds or at least the lightning -> aux connector for same, this did not.

Everything was as expected for a refurbished phone. Works good cameras are good only problem I faced with this phone is the microphone for some odd reason it works perfectly fine on instagram calls voice memos/messages but on calls with my service provider all the other person hears is a lot of noise like if I’m in a hurricane a lot of wind and rain sounds

I love being able to save a ton of money buying an older phone at a great price from a B corp. The phone was rated 'excellent' but arrived with a slight mar on the liquid crystal display, a dot the size of a period, which I would not consider excellent, but otherwise looks and works fine. I previously bought on another site that shows who the refurbisher is, and I would prefer to know that so can stick with one I trust. Otherwise a good phone with a great camera. Good service, fast shipping.

The pricing for my old equipment was very fair, and the price of the refurbished unit was amazing. The communication and process throughout was consistent, reliable, and "as promised." I really enjoy the new "used" phone - it is in perfect condition, and it works as expected. Truly a great company to work with, and I will definitely use them again in the future. Reliable, trustworthy, thorough, and worthwhile!

A buddy of mine told me to checkout backmarket… at first I didn’t know what to expect and was a bit skeptic… however after everything arrived I couldn’t be anymore happy… back market came through for me on everything from customer service to my trade-in as well as sent me a great quality “new” refurbished phone that I’m very pleased with… would highly recommend backmarket and I’m looking forward to my next purchase.

I bought the iPhone 11 Pro space gray with 256gb. I wanted to make sure the quality is new so I got the 'excellent' quality and paid more over the 'good' tier items. It was worth it to know the phone would be secured and I was glad that the vendor followed through on the deal. The iPhone arrived in 'like new' condition with 88% battery showing signs of use but the exterior is brand new and the 88% is above the minimum 80% so that's a bonus to see it's good and fresh. The space gray is very nice, better color appearance than the new 15 pro imo. I upgraded from the regular 11 and it's a huge improvement. The screen is really nice and the appearance and overall feel is so much nicer than the regular 11 in my opinion. The space gray color will go great with my omega seamaster. The build is higher quality than the regular iphones, it's worth upgrading and I was glad I could get it for a good price as refurbished.

I chose to buy the iPhone 11 pro max in fair condition and with the new battery. To my surprise, the iPhone arrived brand new, I had no reaction because I didn't expect to receive the smartphone in this condition, I expected to receive a refurbished iPhone, but to my surprise I received a brand new one, or else this seller's work on refurbishing is so perfect that the equipment arrived new with 100% incredible battery life, simply incredible, so far I'm amazed at the quality of this iPhone. Thank you very much, I will always be buying here at backmarket, you left me amazed and delighted with the quality of the services and products, this seller has 1000 million stars and left me very amazed. thanks

My iPhone 11 arrived quickly and an excellent condition. After setting up the transfer from my old phone, I noticed that sometimes I press the screen up in the top left corner and nothing happens sometimes elsewhere, but I wasn't sure if this is an iOS glitch or a hardware issue. I put it in the protective case and put the screen protector on and rub out all the air, and then I noticed what looked like a scratch on the top of the screen. One of my students said that it looked like it had a crack so I removed the protective plastic, and noticed that there was indeed a thin crack on the upper part of the screen. I had my old iPhone for five years with not a single crack.