Customer reviews for Refurbished iPhone 12 Pro 128 GB

This is my first time ever buying a refurbished iPhone from Back Market and my experience has been very wonderful! I ordered my iPhone 12 Pro (upgrade from the iPhone 12, always wanted a Pro just couldn’t afford one, until now) on 9th of July and just received it today 11th of July, super fast shipping and delivery! So far the phone is amazing. Just got it set up and ready to go. I got it in excellent condition and it truly is in excellent condition, I only seen one little mark on it! It came from Wireless Source from Back Market and they did amazing service, they even put a screen protector on it for me! I am truly impressed and very happy with my purchase and will definitely do another one when I need to upgrade to a new phone! Oh and the only thing is that the battery health is only 76%, wish it was more, but it is a used/refurbished phone. Thank you so very much!

I finally received my phone all the way in Kenya. I bought iPhone 12 Pro in excellent condition and I love it. The phone exceeds the expectations I had as I was skeptical about a refurbished phone. I had an issue with my shipping address and the customer service was awesome and I was given a promo code for the inconvenience. I am a happy client.Thank you!

I ordered the iPhone 12 Pro in good condition. When I received the phone it looked great with very minor scratches on the screen and barely anything on the body. However, in further inspection I noticed the call speaker to look rough and when I tested the speaker it had a “buzzing” sound. It was obviously not functional as it should be. I also noticed the bottom speaker to have some damage as well. I immediately began the return to fix this issue and they sent me a new phone altogether. The speaker issue was fixed and the phone condition was basically the same as the other. Minor scratches and barely any body damage that I could see. I’m impressed with the customer service and how quick they were to help and send a new one. I do recommend checking the speakers with your refurbished phone before being 100% confident you don’t need to return!

I bought an iPhone 12 pro in the premium category, and it is absolutely flawless from scratches or anything. And the battery health is on 100 percent and is all genuine apple parts. This phone looks brand new.

Ordered phone with 90% battery and an aftermarket battery was installed with out telling me so now battery health won’t display. Had I known that I would have just had Apple do it and not paid extra for an aftermarket battery. Not fair to customer to do bait and switch like that. Thought I was getting iPhone with original battery over 90 percent left. So buyers beware. You can’t even call to ask these questions. At least you have 30 days return policy but what a hassle. Next time I’ll just get Apple refurbished and avoid the hassle.

Back Market is so great! It's such a sustainable option for the frivolous technology industry. The back of my old phone was completely smashed up and an 'apple approved' shop quoted me $500 for it to be fixed. I came to Back Market found this phone for $500 and used the smashed phone to trade in. Total cost of a new' refurbished phone was $250. It's a sensible option to trade it in because it can then be made into another shiny new phone again for someone else. I've never bought a phone new, I always just get it from Back Market.

The shipping was fast and my phone is in great condition, overall had a good experience buying from here and will again! Buying refurbished is amazing for the planet, so don't hesitate to buy from here!

I was very hesitant about this being a good phone for the price but it is vary surprising I ordered it in fair condition and it has no visible damage at all it held up way past my expectations would definitely recommend if you want a good phone for a good price and the battery life is at 86% but that’s to be expected form a refurbished phone but love it would 100% recommend

Second time ordering refurbished and happy with my experience! I had the XR for 2 years before I decided to upgrade to the 12 pro max day 1 and so far no issues Tracking is easy to follow and arrived on time