Customer reviews for Refurbished Laptops - Alienware

so the purchase clearly specified a 1TB SSD storage in the device on Backmarket. Unit arrived with an HDD, and a very poor performance one at that and under all operating conditions, even with zero processes, is pegging at 100% usage. Under light load conditions the average response time is well over 900ms, and is completely unacceptable and unusable, even after updates. For $1K this is far worse than my cheap $500 Dell 5100 series. It's supposed to be high performance.

No charger and a response that was one step away from “deal with it”. I buy on back market frequently and have never been dismissed by a seller like this one.

Is a scam