Customer reviews for Refurbished Sony Headphones - XM5

They work great, but they came in dirty. I know they are used but being refurbished I expected that they would at least clean them, but they were covered in oil and the inside foam of one of the earphones had white stuff on it. Used stuff can come in dirty, but part of the refurbishing process is normally cleaning, part of why it is labeled as "refurbished". They came in their original box with the aux cord, but no charger, which isn't a huge deal.

I love buying refurbished! Ease the burden for our beautiful planet :) So as long as the product functions as expected, I'm happy - and these headphones work just like new! As far as the headphones themselves, they aren't the BEST by any means. They are not quite noise cancelling, and sound engineering isn't as nuanced as I'd ideally like, so can be hard to hear details when I'm DJing, but at my level it gets the job done. 4/5 for the product, 5/5 for BackMarket!!

Back Market rocks... we sorely need businesses like this that refurbish and redistribute all the perfectly good products we have available. Incredible communication and quick turn around - and this farmer appreciates the savings on their tech. Thanks, y'all.

I had never heard of Back Market until my partner told me about them. I'm so happy I bought these! They're in perfect condition and it makes me feel more conscientious as a consumer to buy refurbished and to give tech new life instead of buying something new for the sake of it being new. Highly recommend Back Market and buying refurbished!

The headphones are great! They really are a “like-new” product. Everything works, they’re comfortable, and are honestly one of the best pairs of headphones I’ve ever had. The only thing is I wish I knew it just was the headphones. I didn’t get the aux wire, or the plane adapter, or the carrying case. It makes sense since they are refurbished but I wish I got some of the og stuff.

Like New, best for studying and ANC. I bought this as an everyday headset primarily used for studying as i'm a university student, my only complaint on the headphones is that are a bit sensitive to touch on the sides and not the best support when in the gym. ANC and Bass are great on headset, sound quality is clear but lower than I anticipated. All accessories that came with the product also arrived, but not in the original packaging - not a big issue since these headphones come with a SONY protective case. Wouldn't hesitate if I would need to purchase from this seller again.

Loved being able to purchase used headphones. Got a great deal and exactly what I wanted. They work great. left it at pretty good right now because I want don't know if they will be reliable over multiple months/years.

Great product and better quality then expected. Better than fair condition. But the delivery was terrible. I paid $15 for two day shipping instead of the free shipping. And my product came at the same time as free day shipping would.

Great experience! The headphones are awesome for the price—good sound and decent noise cancellation. The seller shipped quickly, and everything arrived in perfect condition. Would definitely buy from them again!