Customer reviews for Refurbished Samsung Galaxy (unlocked)

This was my first purchase from Back Market and I've got to say, I am beyond impressed and pleased with my phone! I was so hesitant and nervous spending so much money on a refurbished phone, and on top of that, using this website because I had never heard of it... but my phone came in almost perfect condition and has been so awesome! I got the Samsung Galaxy S23 Ultra at "good" condition, and 3 weeks into it, this has been the best phone I've ever owned! The battery lasts all day, the screen and camera are so clear, and it's been fast and efficient with everything so far. I couldn't be happier with this phone so far! I am so glad I stumbled across Back Market!

I absolutely love the Galaxy S23+ phone I ordered from Back Market! It came clean and exactly as advertised, in excellent condition. The price was very reasonable for an excellent condition phone, and I did my due diligence in shopping around, prior to making my decision to order from Back Market. The whole experience from ordering to receipt of the phone was seamless and I highly recommend this company for your refurbished phone needs. My only tip to all is to ensure the phone is indeed unlocked for your specific mobile cell phone carrier, by going halfway down the page to "Technical Specifications" and ensuring it states "Yes" to the right of your carrier's name (Verizon compatible, AT&T compatible, T-Mobile compatible), as the first phone I was going to choose stated "No" next to my carrier, even though the phone stated "Unlocked" in the header description for that phone. And thank you to Back Market Customer Support for your guidance in that area, greatly appreciate it, as they were very responsive to my inquiry.

Exchanged a Samsung Galaxy S9 for a Samsung Galaxy S23. I came across Back Market in an article and after checking them and many other refurbished electronics suppliers I felt completely comfortable to take a chance. The order process itself was very easy and product shipped/arrived as promised. The staff picks were helpful in deciding on what to get as well. I had no problem setting up the phone myself thru my current carrier Verizon. ALL data transferred successfully. I took it in just to make sure I did everything correctly and without knowing it was refurbish, even they said the phone looked and operated as New. I would definitely use Black Market again . (I ordered an Excellent level which was similar price to Good condition at the time.)

I'm satisfied with my Galaxy S23 purchased from Back Market, and would buy again. Why pay full retail when you can get refurbished for much less? Refurbished is actually BETTER because it is more thoroughly tested than new!

Purchased on Feb. 23rd, 2025 - Galaxy Z Fold 4 Beige This is not a review of a Samsung phone. This is a review of the refurbished hardware that I purchased through Back Market. Initial thoughts: fast delivery, good packaging for shipping. Out of the box, the condition of the refurbished Z Fold 4 was surprising. Inner and outer screens were pristine. The hinges feel strong, with no dents or scratches on the outer phone case. Overall, the unboxing exceeded expectations in terms of the phone's physical state. As of March 10th, I've had the phone two weeks. No glitches or dead pixels. After updates (Samsung, T-Mobile and Google), reinstalling apps, verifying logins and fingerprints, and daily use, the phone moves quickly between apps. Loads internet pages near instantly, and the speakers are loud and clear. Maybe I got lucky, but I have zero regrets and zero complaints about this purchase. This comes from a cynical buyer.

This was my first time buying a refurbished phone & the first time I've ever spent so much money online & in general at once. I was nervous about it after realizing it was being delivered thru FedEx. UGH!!! I'm happy to say that my phone is PERFECTLY FLAWLESS (lol)! I ABSOLUTELY LOVE my Galaxy S23 Ultra got the lavender color i wanted with the 512 GB. I didn't know that the color of it would make a price difference, ya learn something new everyday lol. I'm referring BM to everyone i know. I've been saving my coins for a couple years & FINALLY cashed them in so I could purchase this phone. I could've gotten the Galaxy S24 Ultra but that would've left me broke & I didn't wanna be broke lol. Besides I needed to buy screen protector and a case so that's exactly what I did. BM ya'll are the BEST & thank you for existing I'm a customer for life.

My phone came in perfect worder ans with only minor scratches. I will definitely be using back market in the future. I only wish I would have considered refurbished sooner. New seems pointless to me now.

The S21 is great. I had no problem transferring inforamtion form old phone. It moves much aster than my old phone. I love texting on it. I hae not figure the incoming call and call waiting yet but I am sure it will be not problem. Excellent phone even though it is refurbished. I will buy other things fro Back Market.

I was a bit hesitant to order my phone at first since I’d never bought a refurbished device before, and I had seen a few negative reviews on social media. But I decided to give it a try, and I’m so glad I did! The shipping was quick, the phone looks brand new, and it runs perfectly — you’d never guess it’s refurbished. I’ll definitely be ordering again!