Device Refresh's customer reviews

came in good condition. The shipping was nice and loved the handy little card that came with it. Barely visible that it's refurbished besides the single mark. Bought from BackMarket before and always happy with the products.

I was SO nervous to buy a "refurbished" computer but I am so impressed! It came looking brand new, charger and all. It was already fully charged so set up was super easy!! Definitely will buy from Back Market again. It also came a day early!

Received an iphone different than described from the listing. Was supposed to be unlocked and came locked. It is unlockable - huge mess and hassle. Phone is unusable and now I have to send it back. Vendor was nice enough but no replacement options for the issue. The phone was in excellent condition so I was sad we couldnt find a solution. Backmarket couldn't honor the price I paid or offer a replacement for the price paid. Wish I didnt have to deal with the headache and still have a non working phone I have to return 2 weeks later. Going to try Gazelle.

This is my second time ordering from BM.. So I knew the quality would be great already. I purchased this IPad for my daughters birthday and she absolutely loves it!! It works perfectly! On another note, back market customer service has always been amazing! I was shipped 3 iPads instead of just one unfortunately. I immediately messaged support and have been getting responses pretty quickly. They have been wonderful helping me through the return process. Excellent customer service with excellent devices!

The computer was fine, but it was advertised as [HP Chromebook x360 11 G3 EDU Celeron 1.1 ghz 32gb eMMC - 8gb QWERTY] and it had only 4GB RAM. It was an error, but I had to take it out, charge it because it was 'dead' (battery), set it up, figure out if it was correct or not, then remove my account from it, factory reset it, take photos, and ship it back for refund. The user issued a prompt return via Backmarket, but if it was labeled correctly, we could've just skipped the purchase in the first place.

The condition of the MacBook Air was really good except for one sticky key, which justifies its rating of just "good." Ordering and delivery went very smoothly.

The Macbook came in excellent condition!! My wife loves her first Apple Macbook. She is frying use to the OS but loves it regardless. I’m going to get myself a Macbook Pro from Back Market!! I love this app!

It was great, however as I just learned in the fine print, “these refurbished items do not maintain the manufacturers water resistance rating” it just got water under the screen…

Great buy! The phone came quickly and in very good condition. It is working as expected, I’m very happy with the phone and its performance. The battery came at 87% availability and it’s performing very well. The phone metal exterior is flawless and a beautiful dark blue. The screen has a few scratches at the top and at the bottom of the screen probably from putting it and taking it out of a phone case. But overall, the screen looks perfect inside the phone case I bought. I’m very satisfied with the phone”s performance, aesthetics, the price, and I’m looking forward to buying an Apple Watch from Backmarket soon.