Customer reviews

I ordered the Samsung Galaxy s20 plus in "excellent" condition the delivery was fast in 3 days and it actually came in an excellent condition the phone was spotless looked brand new I knew I was taking a risk buying refurbished phone but after seeing the reviews and the ratings I chance it but I am happy overall I will definitely advise anyone and recommend people to Back market and especially this seller.

Great phone- just like it was brand new right out of the box. One of the best buys I've made when it comes to any cell phone, let alone a refurbished one. Have already recommended this site to multiple friends and will continue to do so

Haven't been long since I had it' but everything seems great. Purchased the s20+Excellent condition option, and it looks and feels brand new. This is actually my first refurbished and I'm glad the risk worked out.

I extend my sincere appreciation for the refurbished Galaxy S21 Ultra you kindly provided. Your generosity has not only offered a practical and functional device but also showcased your thoughtfulness. This gesture demonstrates your understanding of my needs and financial constraints, making it all the more special. The fact that you took the time to ensure the phone's quality and usability speaks volumes about your care and consideration. I am truly grateful for this invaluable gift, as it not only enables me to stay connected but also serves as a reminder of your kindness. Your selfless act has touched me deeply, and I am humbled by your generosity. Thank you for making a positive impact on my life and brightening my days with your thoughtfulness.

Honestly a really good device, just not the right fit for me. I'm used to a larger screen and longer battery life, that's really the only things I didn't like and that's clearly not the phones fault, I would recommend backmarket and their refurbished devices to any and everyone. The previous device I had was also from BM bought almost 2 years ago it would still be being used had it not suffered water damage, they have excellent quality, value and selection and their customer service is better than any other smartphone retailer, they actually have a conversation feed between you and the representative so you don't have to worry about getting a different person or answer every time. Hands down the absolute best phone buying experience I've ever dealt with and I will continue to purchase into the future. Oh and don't forget about the prices, you'll save a ton of

Top notch product! Excellent value, service, price and quality! I love BM their service is the best and the refurbished S21 ultra is amazing!! Thank you guys for helping the environment and saving your customers hundreds of dollars, I almost can't wait to buy another phone!

I loved how quick my new phone got shipped to me, how easy it was setting it up, and how it felt like I was getting a brand new phone despite being refurbished! I definitely recommend Back Market to all my friends and family!

The phone arrived as stated with tracking available. It looks brand new and had zero issues getting to connect to my phone provider services. I would've had to pay another $150 for the same phone at my local refurbished phone store. I'm very happy I took the chance with Back Market!👍

First phone had a screen that stopped responding, but... Back Market had a return label generated and a replacement phone to me quickly, with good communication along the way. Great to find refurbished products that are guaranteed!