SPRY's customer reviews

Buying Experience = Great, Trade-In Experience = Not Great New iPhone is in perfect condition - arrived quickly and was easy to activate. BIG savings from buying a new phone! I also traded in my old phone - Now the trade-in experience is an issue. The BackMarket refurbisher is only offering me $58 versus the $169 that was originally offered. NOT OK. This feels like a huge bait and switch to me - the phone I sent is in the exact condition I said it was in. I could have traded my phone for ~$160 to Apple or for much more with a different carrier (for a newer device than the one I purchased from BackMarket.) The $169 offer was the reason I went with an older, new-to-me iPhone. I'm NOT HAPPY with this counteroffer and want the original offer reinstated. I packed my old phone very carefully (have photos) and cannot fathom it got damaged. Thank you for addressing this promptly, BackMarket.

I like these cameras and wish you offered them more often. I am disappointed you don't accept them as trade-ins toward a new purchase, so last month I sent 4 to SPRY in hopes they might refurbish and restock. I'm currently using 5 with a 6th on the way and hope you will have some available again soon.

Just received a refurbished iMac 24 which looks immaculate. Have not plugged it in yet, but have high expectations! My only (slight) beef is that the keyboard is a wired Windows version, so CMD and OPT keys,and maybe function keys will be odd, and no Bluetooth. And the Mouse is not an Apple Mouse, it is one of those kinds requiring a dongle. The info on BackMarket says you get a Mouse and a Keyboard without saying they are not Apple...I just assumed they would be. This is a bit misleading, and I'll probably be looking for the real thing. I think BackMarket ought to be upfront about exactly what you are getting! I did get what the sale said I would, tongue in cheek, but not thrilled with that aspect of the sale! I will update once plugged in and operating. The packaging was "ok", the cardboard wrapper had a large tear in it, but the internal packaging completely enveloped the iMac and all was well.

This may sound odd but I am miffed that the product description says "Wyze Cam Outdoor v1 - White" while what was shipped was the Wyze Cam Outdoor v1 Starter Bundle which is the camera plus the base station. I am miffed because if I had known this I would have not bought the base station separately from another seller.

I love I was able to get an older iPhone to start learning how iPhone operate. I have to say the iPhone 12 is the best to learn from and to be able to get a refurbished phone for a great price, great look and all around awesome phone from Back Market is exactly what I was looking for! Thank you

I Really Like The Phone, Its Super Cute, I Purchased The Iphone 12 Mini In "Good Condition " I Have No Scratches On The Phone What So Ever, The Only Thing Is My Back Camera Is Super Blurry When I Try To Take Photos Or Videos For Snapchat Etc, The Front Camera Is In Good Condition But Back Camera Is Not, I Can Only Take A Clear Pictures From The Back Camera If I Zoom The Lens Out & It Also Makes Some Kind Of Weird Noise When Im Trying To Take Pictures From The Back Camera & Also See A Few Green And Black Lines Coming In And Out But Its Only A Problem When I Try To Use My Back Camera Lens. I Also Don't Like The Fact It Says Manufactured By Asurion On The Back, My Nieces Are Asking Is It A Fake iPhone 😂 This Is Day 7 With The IPhone And Other Then These Things Its Great.

Best ear buds ever. It broke my heart when I saw Jaybird got bought by Logitech and no longer is producing the Vista 2, I was very happy to see back market had a pair for sale. These are all I ever need.

I just got my iPhone 15 Pro Max 1TB from Back Market, sold by SPRY, and I couldn't be happier! The phone is everything I hoped for and more. I ordered it in Good condition, but honestly, it looks brand new—any scratches are barely noticeable, if at all. FedEx delivered it quickly to my U.S. address, and I was updated every step of the way. From there, I had it forwarded to Kenya, and everything went smoothly. If you're thinking about buying from Back Market or SPRY, do it—you can feel totally confident. I’m beyond impressed with the quality and service. Highly, highly recommend. Thank you, guys! Love it!

The phone works perfectly. However I would have preferred to have the option to use an Apple battery during refurbishment.