3,144 verified reviews in the last 12 months.
Christopher L.
Purchased on November 22, 2023
We've shopped Backmarket for ~5 years now. Several years ago, Backmarket refurbished products were near immaculate, even when choosing the 'good' condition. Our 2023 purchase was not that; there were a couple of chips in the screen and the bezel had a gouge among other expected blemishes. Prices are higher than they were a couple years ago even though we bought another Samsung Galaxy S10. All in all, will probably shop Backmarket again, but we could've gotten the old S10 phone fixed locally for less and recieved the same quality.
Reviewed in the United States on December 10, 2023
Galaxy S10 128GB - Black - UnlockedMichael E.
Purchased on February 2, 2024
The Samsung S21 Ultra appears to be fine in the two weeks since we received it and was as promised. Ordering was easy and delivery was as expected. Our trade-in offer was much lower than we had anticipated ($25.00) for a phone in complete working order without problems. I have previously purchased certified, refurbished smartphones directly from Samsung and felt we received a much better & fairer trade-in offer. While the price of the S21 Ultra was cheaper from Back Market, I believe that I might have fared better buying from Samsung in terms of overall cost. I will research more closely when it's time for our next purchase.
Reviewed in the United States on February 19, 2024
Galaxy S21 Ultra 5G 128GB - Black - UnlockedJakson B.
Purchased on November 16, 2024
I recently purchased a refurbished Samsung Galaxy S21 from BackMarket, and I couldn't be happier with my experience. Here's a breakdown of my thoughts The phone arrived in excellent condition, just as described on the website. I opted for the "Excellent" grade, and true to its word, the device looked almost brand-new. There were no noticeable scratches or signs of wear, and the performance has been flawless so far. Pricing The pricing was very competitive compared to buying new or from other retailers. I saved a significant amount without sacrificing quality, which made it feel like a great deal. Shipping and Packaging The shipping was fast and efficient. The phone was securely packaged, ensuring it arrived in perfect condition. I appreciated the eco-friendly packaging, which aligns with BackMarket's commitment to sustainability. Performance The Samsung S21 is a fantastic phone with a vibrant display, excellent camera quality, and speedy performance. Thanks to BackMarket's thorough refurbishing process, the device operates like new. Overall Experience BackMarket provided a seamless buying experience. From the user-friendly website to the quality of the product, everything exceeded ...
Reviewed in the United States on November 19, 2024
Galaxy S21 5G 128GB - Purple - UnlockedÍcaro N.
Purchased on January 1, 2024
The product (samsung s10) was delivered before the deadline, it works perfectly, has no damages or scratches. I definitely won't buy anything new again, only refurbished when i need. Mass consumption is not good for nobody, only for the damn corporations, reuse stuff is the way.
Reviewed in the United States on January 14, 2024
Galaxy S10 512GB - White - UnlockedJ T.
Purchased on October 7, 2024
Been very happy with this first purchase on back market. Arrived about 3 days earlier than the estimated delivery which was a nice surprise. Been using this refurbished phone (excellent condition) that released back in 2020 for about 2 weeks now and wow it's been in working fantastically. The battery works like it's new. All the buttons work as does the fingerprint scanner, no issues with the cameras. I have yet to find any issues and the 120hz motion smoothness is worth the sacrifice in resolution to keep it more in line with most current flagship phones. My only complaint is that there are minor superficial scratches on the screen from obvious prior use but are only noticeable when screen is off and actively looked for.
Reviewed in the United States on October 18, 2024
Galaxy S20 Ultra 5G 128GB - Gray - UnlockedMilky way C.
Purchased on September 5, 2024
the phone itself came in great condition and everything seems to work fine except for one thing. I'm not sure if it's anything to do with the age of the phone and the fact that it's refurbished or if it's just a problem with the model, but the antenna seems to be worse than my old Galaxy S10+. Places I used to have fine signal barely give me anything at all and I'm lucky if I can receive texts anywhere. Otherwise a great phone delivered on time. I always recommend Back Market
Reviewed in the United States on September 24, 2024
Galaxy S20 Ultra 5G 128GB - Black - UnlockedElmer R.
Purchased on August 9, 2024
This is my 3rd phone from grandcity telecom and I just want to thank them for having such prestige condition phones. Literally not one cuff or scratch on this phone. I highly recommend them if you get them as a refurbisher before purchasing.
Reviewed in the United States on August 13, 2024
Galaxy S20 Ultra 5G 128GB - Black - UnlockedDaniel B.
Purchased on August 2, 2024
Only a single small scratch along the top. Otherwise flawless, even without a case the scratch is barely visible, I was so afraid of buying anything here but I definitely will be looking for other products now, when I hear refurbished I usually see badly finished products. When back market refurbishes something it is flawless
Reviewed in the United States on August 6, 2024
Galaxy S21 5G 128GB - Gray - UnlockedAnna P.
Purchased on July 11, 2024
I've purchased 2 phones and a tablet from Back Market now and each time is better than the last. Every purchase I've made has been awesome. You'd never know these devices are refurbished, they look, feel, and perform like they were brand new. When I had an issue, their customer service is extremely efficient and fast to respond. I have saved over $1000 on Back Market! Thanks for making the best phones and devices affordable for everyone 😊
Reviewed in the United States on July 13, 2024
Galaxy S20+ 5G 128GB - Blue - UnlockedErrol H.
Purchased on June 20, 2024
10 out of 10. Received what I ordered in a timely manner. Ordered unlocked excellent condition and that's what I received. No scratches, no scuffs, no cracks. Everything works as it should. Ordering "Refurbished" and from this place called " backmarket" had me a little skeptical. But there was no need for any worries. My only complaint is there is some sort of mark or degrade sign on the charging plug in but it still works perfectly.
Reviewed in the United States on July 1, 2024
Galaxy S10+ 128GB - Black - UnlockedSearches so popular you can't sit with them